Refund policy

 

We have a 14-day return policy, which means you have 14 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn and unused, with tags, and in its original packaging.

To initiate a return, you can contact us at zyloskin@gmail.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time for any return-related questions at zyloskin@gmail.com.

 

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and correct it.

 

Exceptions / Non-Returnable Items:

 Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges:

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

 

14-Day Warranty Period in the European Union:

 Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it — unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds:

 We will notify you upon receipt and inspection of your return, and let you know whether the refund has been approved or not. If approved, the corresponding amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and reflect the refund. If more than 15 business days have passed since we approved your return, please contact us at zyloskin@gmail.com.