Shipping policy

SHIPPING POLICY — Zylo

At Zylo, we are committed to delivering your skincare products in the best conditions and within a reasonable time. Please read this policy carefully to understand how the delivery process works.

 

   1. Delivery Zones

We currently deliver to:

  • All member countries of the European Union

  • The United States of America

    If your country is not listed above, you can contact us at zyloskin@gmail.com and we will assess the possibility of delivery.

     

 2. Order Processing

Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email immediately after placing your order and a second email with tracking details after dispatch.

Orders placed on weekends or public holidays are processed on the next business day.

 

3. Estimated Delivery Times: 8–14 business days from dispatch

Delivery times are estimates and represent the average delivery duration. During busy periods (holidays, Black Friday, etc.) delivery times may be longer.

   

 4. Shipping Cost

Shipping costs are calculated automatically and displayed at checkout, based on destination and cart value. Any customs duties or import taxes for international orders are the responsibility of the buyer.

 

 5. Order Tracking

 After your order is dispatched, you will receive an email with your tracking number. You can use this number to track the status of your parcel directly on the carrier's website or on platforms such as 17track.net.

If you have not received the tracking email within 5 business days of placing your order, please check your Spam folder or contact us at zyloskin@gmail.com.

 

 6. Delays and Exceptional Circumstances

Zylo makes every effort to meet estimated delivery times, however we cannot be held responsible for delays caused by:

  • Customs procedures and inspections
  • Extreme weather conditions or natural disasters
  • Strikes or disruptions to postal/carrier services
  • Incomplete, incorrect, or illegible delivery addresses provided by the customer
  • Force majeure events

  In the event of significant delays, we will notify you by email.

 

 7. Lost or Damaged Parcels

If your parcel:

Has not arrived within 30 days of the dispatch date  Was damaged during transit

Please contact us at zyloskin@gmail.com within 7 days of the estimated delivery date, with your order number and photos of the damage (if applicable). We will assess the situation and provide a solution (reshipment or refund) as soon as possible.

 

    8. Delivery Address

Please carefully verify your delivery address before completing your order. Zylo is not responsible for orders delivered to an incorrect address provided by the customer. If you have entered a wrong address, contact us immediately at zyloskin@gmail.com — we can only modify the address if the order has not yet been dispatched.

 

Contact

For any questions related to the delivery of your order:

📧 zyloskin@gmail.com

🌐 zyloskin.com

We strive to respond to all inquiries within 24–48 hours on business days.